Monday, March 14, 2011

A Plea To Apple Inc.


Dear Apple,

I have just handed over my iPod Nano to the FedEx driver. I did this reluctantly. Because a) to get me to run on a treadmill takes a great deal of encouragement; the prodding of my husband, the right kind of attitude, the stars and moon in alignment and a kick-butt running soundtrack. And b) because of the email you sent me:

Apple may charge you a diagnostic fee, including shipping charges, of no more than one hundred ($100) dollars US, plus applicable tax, if Apple inspects your product and determines based on the inspection that the product does not require service. If Apple determines, while inspecting your product, that service is needed due to the failure of parts that are neither supplied by Apple nor Apple-branded, Apple may return the product to you without servicing it, and may charge you the diagnostic fee plus applicable sales tax.

Please note that if you decline service because the repair is not covered by Apple or no issue is found with the product, a diagnostic fee of no more than $100 USD may be charged.

You are entitled to a written estimate of the cost of repairs. The estimate must include all costs for parts and labor. Apple will not charge for work done or parts supplied in excess of the estimate unless you, the customer, approve the additional charge. This estimate of repair charges is valid for 30 days from the date of estimate. You must notify Apple if you claim a tax exemption and provide Apple with a tax exemption number at the time you receive this estimate. The cost of shipping is included in the estimate.
Apple Inc., 800-APL-CARE (800-275-2273), 1 Infinite Loop, Cupertino, CA 95014


This iPod was a gift, I don't have $100 to spend in repairs. Better yet, I didn't send you my iPod, for fun, just to waste your time. My hope is that you will fix it based on my warranty and not charge me. Otherwise, you'll have to keep it. :(

6 comments:

  1. Oof. I'm not sure I could've handed mine over. You are a brave woman!

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  2. You are brave indeed! I hope it gets a fixed:-)

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  3. you have such a fun and lovely blog! love your photos andi'm a new follower now! yay!

    little lady - www.brittanyst.blogspot.com

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  4. Wow that stinks for your sake I hope they do the right thing!

    Thanks for joining us on I ♥ Blogging Hop I am your newest follower.

    HAGW!

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  5. Somehow it just seems WRONG for stuff to mess up while it is still under warranty. I hope they make it right!

    I am currently trying to decide what to do with a faulty Keurig coffe brewer. I love the thing! Instant gratification when it comes to coffee and any flavor you like! Unfortunately it has stopped working and to ship it in (I think) will be cost prohibitive.

    Shouldn't products be usable for more than a year? :-/

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  6. Yes Marlene, I've only had my iPod since Christmas, sheesh, the way they make products these days, well, that's a whole other post! Good luck with the coffee brewer, I could not live without my coffee...and my brewer, oh, that's my husband! ;)

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What are your thoughts?