Thursday, March 31, 2011

An Apology To Apple Inc.


No, you're not having deja vu. This is a follow-up post to this post. Apparently the people at Apple are the most patient people. You see, my iPod Nano (after installing an update through iTunes) began to give me problems. It would play a song and after 30 seconds it would stop, or go into sleep mode.

I was not happy.

So after phone call #2, my iPod was sent away to be "serviced," since the nearest Apple store was about 2 hours away. I was hesitant, as I mentioned in that last post, because I didn't want to have to pay anything, due to the following facts; that my iPod was a) a gift, b) less than 3 months old and c) there was no way I could run (meaning on a treadmill) without it.

My iPod came back, in quite a timely manner, with the diagnosis being; "nothing was wrong with it."

That's like when you go to the doctor's office and they say it's "viral," and "there's nothing we can do." Then you say, thanks a lot and shuffle out of there all sick, as you hand over your money.

Well, there was something wrong! It kept stopping! And I went on to tell her how this was my first Apple product that I owned, and it was a gift and how I didn't want to send it away and...blah, blah, blah, I was about to put the ear bud to my phone so the Apple rep could listen, when she said:

"You do have your ear buds plug, plugged all the way in, right?"

Of course, I do (duh!)

"That means no silver part is showing, correct? You need to push that plug all the way in"

Huh? Wait, yeah there is a silver part showing (fumble, push plug in, hear a "click.") oops... (Hence, Exhibit A, pictured above, the evidence was right on my blog.)

Well, I told her I felt really dumb, because guess what? I had never plugged the ear buds plug all the way in, ever. I also started to apologize profusely for my ignorance with my iPod. (Silly Apple newbie...)

She was incredibly kind and proceeded to tell me that if the plug wasn't completely in, my iPod would think that I wasn't using it, so it would go into sleep mode...after 30 seconds. Good to know.

*crickets*

So, people, what have we I learned here? That Apple products still rock (as do their customer service representatives,) and for those of you who didn't know, push the plug all the way in until you hear the "click." Problem solved. Thanks Apple. Back to the treadmill for me.

11 comments:

  1. oh, sweetie, I think I would have done the same thing. Way to go for getting it back and it being wonderful!

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  2. This made me laugh, Suzanne...I could have easily done the same thing! Glad it all worked out in the end!

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  3. I think we've all been there and done something like that at one point time or another. Glad to hear your iPod's working now!

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  4. Yay for good customer service! Of course, you know what this means.......BACK TO THE TREADMILL! ;-)

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  5. oh i would have done the same thing! ;) too funny!

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  6. LOL. I recently did that with my iphone headset. Seriously- I was mad that my new phone wasn't working and that i had to return it but it was just a matter of pushing that darned plug in all the way. I mean it felt like it was in already, right?

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  7. Hahaha...you have me cracking up over here! It sounds like something I would do. ;-)

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  8. lol girl! this made me laugh! lesson learned. however, i'm a little dissappointed with apple ...i am on my 2nd battery charger. my first battery charger started to fray which ended up not working so i bought a new one for $90.00...a year later it did the same thing so now my charger is not working. checked out forums and its actually a recurring problem with these chargers really??????? apple knows it's a problem and they aren't doing anything about it. why? because people are willing to pay $90.00 for it! auughhh..so now i have to take the charger to the apple store in hopes that they would do something for me. i can't afford to pay $90.00 every year for a battery charger!

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  9. this is funny! and kudos for this post, if I was in your place, I would have just not mention a word and wait til people forget about it! haha.. Glad everything worked out!

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  10. That is a great story! Made me smile on this dreary raining Monday morning!

    Have a great day!

    Karen @ http://barefootinportland.blogspot.com

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  11. hysterical!! i love that you're willing to post this and admit it... i would still be mad at apple!! lol!! :)

    enjoy your treadmill!! :)

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