An Apology To Apple Inc.

No, you're not having deja vu. This is a follow-up post to this post. Apparently the people at Apple are the most patient people. You see, my iPod Nano (after installing an update through iTunes) began to give me problems. It would play a song and after 30 seconds it would stop, or go into sleep mode.

I was not happy.

So after phone call #2, my iPod was sent away to be "serviced," since the nearest Apple store was about 2 hours away. I was hesitant, as I mentioned in that last post, because I didn't want to have to pay anything, due to the following facts; that my iPod was a) a gift, b) less than 3 months old and c) there was no way I could run (meaning on a treadmill) without it.

My iPod came back, in quite a timely manner, with the diagnosis being; "nothing was wrong with it."

That's like when you go to the doctor's office and they say it's "viral," and "there's nothing we can do." Then you say, thanks a lot and shuffle out of there all sick, as you hand over your money.

Well, there was something wrong! It kept stopping! And I went on to tell her how this was my first Apple product that I owned, and it was a gift and how I didn't want to send it away and...blah, blah, blah, I was about to put the ear bud to my phone so the Apple rep could listen, when she said:

"You do have your ear buds plug, plugged all the way in, right?"

Of course, I do (duh!)

"That means no silver part is showing, correct? You need to push that plug all the way in"

Huh? Wait, yeah there is a silver part showing (fumble, push plug in, hear a "click.") oops... (Hence, Exhibit A, pictured above, the evidence was right on my blog.)

Well, I told her I felt really dumb, because guess what? I had never plugged the ear buds plug all the way in, ever. I also started to apologize profusely for my ignorance with my iPod. (Silly Apple newbie...)

She was incredibly kind and proceeded to tell me that if the plug wasn't completely in, my iPod would think that I wasn't using it, so it would go into sleep mode...after 30 seconds. Good to know.

*crickets*

So, people, what have we I learned here? That Apple products still rock (as do their customer service representatives,) and for those of you who didn't know, push the plug all the way in until you hear the "click." Problem solved. Thanks Apple. Back to the treadmill for me.