A Plea To Apple Inc.

Dear Apple,

I have just handed over my iPod Nano to the FedEx driver. I did this reluctantly. Because a) to get me to run on a treadmill takes a great deal of encouragement; the prodding of my husband, the right kind of attitude, the stars and moon in alignment and a kick-butt running soundtrack. And b) because of the email you sent me:

Apple may charge you a diagnostic fee, including shipping charges, of no more than one hundred ($100) dollars US, plus applicable tax, if Apple inspects your product and determines based on the inspection that the product does not require service. If Apple determines, while inspecting your product, that service is needed due to the failure of parts that are neither supplied by Apple nor Apple-branded, Apple may return the product to you without servicing it, and may charge you the diagnostic fee plus applicable sales tax.

Please note that if you decline service because the repair is not covered by Apple or no issue is found with the product, a diagnostic fee of no more than $100 USD may be charged.

You are entitled to a written estimate of the cost of repairs. The estimate must include all costs for parts and labor. Apple will not charge for work done or parts supplied in excess of the estimate unless you, the customer, approve the additional charge. This estimate of repair charges is valid for 30 days from the date of estimate. You must notify Apple if you claim a tax exemption and provide Apple with a tax exemption number at the time you receive this estimate. The cost of shipping is included in the estimate.
Apple Inc., 800-APL-CARE (800-275-2273), 1 Infinite Loop, Cupertino, CA 95014

This iPod was a gift, I don't have $100 to spend in repairs. Better yet, I didn't send you my iPod, for fun, just to waste your time. My hope is that you will fix it based on my warranty and not charge me. Otherwise, you'll have to keep it. :(